Terms and Conditions

By accessing instenone.com or creating an InstenOne account, you agree to these Terms and our Privacy Policy. If you use InstenOne on behalf of a business, you represent that you have authority to bind that business.

InstenOne is a modular SaaS platform for EMI retail operations, including (as subscribed) InstenLock, InstenCollect, InstenERP, and InstenChat. Features may change as we improve the product. We may offer free trials; trial scope and duration are stated at signup.

• You must provide accurate registration information and keep credentials secure.
• You are responsible for activity under your account and for staff you invite.
• Notify us promptly of unauthorized access or suspected compromise.

You agree not to:

• Use the platform for unlawful, fraudulent, or abusive purposes.
• Interfere with security, reverse engineer, or misuse APIs beyond documented limits.
• Upload malware or content you do not have rights to process.
• Use device-lock, payment, or messaging features in ways that violate applicable law, RBI guidelines, or telecom/WhatsApp policies.

You retain ownership of data you upload. You grant us a limited license to host, process, and display that data solely to provide the service. You are responsible for the legality of customer consent, notices, and EMI/device practices in your business.

Paid plans are billed as described at purchase (typically monthly per app). Fees are non-refundable except where required by law or expressly stated. We may change pricing with notice for renewals. Failure to pay may result in suspension or termination of access.

InstenOne may integrate payment gateways, messaging providers, and other third parties. Their terms and privacy practices apply to their services. We are not responsible for outages or policy changes of those providers.

InstenOne branding, software, and documentation remain our property (or our licensors’). These Terms do not transfer ownership. You may not copy, resell, or white-label the platform without a written partner agreement.

The service is provided “as is” to the fullest extent permitted by law. We do not warrant uninterrupted or error-free operation. To the maximum extent permitted, our aggregate liability arising from these Terms is limited to the fees you paid us for the service in the three months before the claim.

You may stop using InstenOne at any time. We may suspend or terminate access for breach of these Terms, non-payment, or legal risk. On termination, your right to access the service ends; we may delete data after a retention window unless law requires otherwise.

These Terms are governed by the laws of India. Courts in India shall have exclusive jurisdiction, subject to any mandatory consumer protections that apply to you.

Questions about these Terms: legal@instenone.com, sales at +91-6000491517, or our Contact page.

INSTENTECH PRIVATE LIMITED, Dergaon, Golaghat, Assam, India - 785614.